Terms of service

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the website The Joyful Touch ("www.thejoyfultouch.com") and the relationship coaching services offered thereon (the "Services").

By accessing or using the Website or Services, you agree to be bound by these Terms. If you disagree with any part of these Terms, then you may not access or use the Website or Services.

2. Definitions

  • Client: An individual or a couple who accesses or uses the Services.

  • Coach: A relationship coach affiliated with the Website who provides relationship coaching services.

  • Content: Text, data, information, graphics, images, or other materials uploaded, posted, or otherwise made available through the Website.

  • Coaching Session: An individual or a couple session where a Coach provides relationship coaching services to a Client.

3. Use of the Website and Services

You may use the Website and Services only for lawful purposes and in accordance with these Terms. You agree not to use the Website or Services:

  • In any way that violates any applicable law or regulation.

  • For the purpose of exploiting, harming, or interfering with the Website, Services, or any other user's use of the Website or Services.

  • To transmit, store, or upload any content that is illegal, infringing, offensive, or otherwise harmful.

4. Client Responsibilities

  • You are responsible for providing accurate and complete information during the registration process.

  • You are responsible for participating actively in Coaching Sessions and following the Coach's guidance.

  • You acknowledge that Coaching is a collaborative process and the ultimate success depends on your commitment to implementing the Coach's suggestions.

  • You are responsible for your own well-being and agree to inform the Coach of any mental or emotional health conditions that may impact the Coaching process.

5. Coach Services

  • Coaching Services are provided by independent coaches who are solely responsible for the content and delivery of their services.

  • The Website does not provide therapy or counseling and the Services are not a substitute for professional mental health care.

  • We encourage you to consult with a licensed mental health professional if needed.

6. Appointment Scheduling, Cancellation and Rescheduling

  • You can schedule an appointment only through our website (www.thejoyfultouch.com).

  • We don’t offer cancellation on confirmed appointments.

  • The rescheduling window for a confirmed appointment is 24-hours.

7. Fees and Payment

  • Fees for Coaching Sessions are displayed on the website.

  • Payment methods are handled securely through the Website (if applicable) or directly with the Coach (if applicable).

  • Please refer to the specific payment instructions provided on the website.

8. Refund and Cancellation Policy for Coaching Sessions

We don’t allow cancellations for the confirmed appointments. In case of reschedule, you can do so 24-hours before the time of your appointment.

Please allow us 7-10 business days to process your refund. In case you don’t receive your refund after 10 business days, then contact our customer support.

9. Refund and Cancellation Policy for Digital Products

We don’t offer any refunds on a successful purchase of any digital product listed on our website.

10. Confidentiality

We maintain strict confidentiality regarding all information you share during Coaching Sessions, except as required by law or to protect your safety or the safety of others.

  • Coaches are also bound by professional ethical codes that ensure confidentiality.

11. Disclaimers

The Website and Services are provided "as is" and "as available" without any warranties of any kind, express or implied. We disclaim all warranties, including but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Website or Services will be uninterrupted, error-free, or virus-free.

12. Limitation of Liability

In no event shall we or the Coaches be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Website, Services, or Coaching Sessions.

13. Termination

We may terminate or suspend your access to the Website and Services at any time, without notice or reason, for any violation of these Terms.

  • Coaches may also terminate Coaching Sessions at their discretion, with reasonable notice to the Client.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

15. Entire Agreement

These Terms constitute the entire agreement between you and us regarding the use of the Website and Services.

16. Changes to these Terms

We may update these Terms from time to time. We will notify you of any changes by posting the new Terms on the Website. You are advised to review these Terms periodically for any changes.

17. Contact Us

If you have any questions about these Terms, please contact us at:

love@thejoyfultouch.com